Terms and Conditions
General Terms
These terms govern all interactions with SweetSino Casino services. Registration constitutes acceptance of these conditions in full. Players bear responsibility for understanding applicable rules before engaging with platform features.
Eligibility Requirements
Account creation requires minimum age of 18 years or higher where local laws mandate. Players must reside in jurisdictions where online gambling operates legally. The casino reserves rights to request identity verification at any time.
Account Responsibilities
- One account per person, household, and IP address
- Accurate registration information required
- Password security remains player responsibility
- Sharing accounts violates terms
Bonus Terms
All promotional offers carry specific conditions detailed in individual promotion descriptions. General bonus terms apply unless explicitly stated otherwise.
Wagering Requirements
Standard wagering multiplies bonus amounts before withdrawal eligibility. Current requirement stands at 35x bonus value. Different games contribute varying percentages toward completion:
| Game Type | Contribution |
|---|---|
| Slots | 100% |
| Table Games | 15% |
| Live Casino | 10% |
Bonus Restrictions
- Maximum bet €5 during active wagering
- 30-day expiration on bonus funds
- Progressive jackpots excluded
- Maximum withdrawal 10x bonus amount
Financial Terms
Deposits
Minimum deposit amounts vary by payment method. The casino charges no deposit fees, though payment providers may apply their own charges. Deposits must originate from accounts matching player registration details.
Withdrawals
First withdrawals require identity verification completion. Processing times depend on chosen method and verification status. The casino reserves rights to request source of funds documentation for larger withdrawals.
Withdrawal Limits
- Daily: €5,000
- Weekly: €20,000
- Monthly: €50,000
- VIP players enjoy elevated limits
Responsible Gaming
The casino promotes responsible gambling through various tools and resources:
- Deposit limits (daily, weekly, monthly)
- Loss limits
- Session time reminders
- Self-exclusion options
- Reality checks
Problem Gambling Support
Players experiencing gambling difficulties should contact support for assistance or access external resources:
- Helpline: 0808 8020 133
- Email: [email protected]
- GamCare: Available through responsible gaming links
Account Termination
The casino may suspend or terminate accounts for terms violations, suspected fraud, or regulatory requirements. Remaining balances return to players unless forfeited due to serious violations.
Dispute Resolution
Initial complaints route through customer support channels. Unresolved disputes may escalate to licensing authority mediation. Players agree to attempt resolution through official channels before pursuing external remedies.
Amendments
These terms may change with reasonable notice provided to registered players. Continued platform use following notification constitutes acceptance of updated conditions.